- Booked a 2 queen room online for 3 nights, but was told they were sold out when I got to the property and they gave me a 1-bed room with sofa bed. No offer to change rooms at a future date, no compensation offered for the bait and switch. No one willing to listen and help me get what I purchased online - Wanted some ice for my room, as there is an ice maker on our floor. However, there’s no ice bucket in the room. Went to front desk and was told they’d try to find me one. An hour later, we heard the door to our room open and when we went out to check why our door was opened without our permission, we found someone opened the door to our room, went inside and left the ice bucket on a table rather than leave it outside or call us. We now don’t feel safe in our room and will be using a door guard - when they run out of breakfast, they don’t make more. Went to Starbucks instead - no bottled water in the room and the tap water is too hard to drink

Walking distance to food, and other shopping. The room was clean. I gave a five stars due to the staff! They were absolutely amazing. Smiles and greetings from the exterior building staff to the inner hotel staff. They made me feel like I belonged there. It was an amazing experience. Ive been to foofy hotel's where I was barely acknowledged. I will be back whenever I'm in town. Kudos!

I travel to Vacaville a few times a year. This is my favorite hotel to stay at. Very clean rooms, comfy beds and nice pillows. The only draw back for me is I have to walk or uber when I get there and this hotel is near end of the main strip. There is a good restaurant called Brass Tap down the street.

Simple hotel. Rooms are modern and spacious. Self-service breakfast is ok, nothing fancy but enough for a quick breakfast before heading out. Gym is small and very basic with 2 treadmills and 1 elliptic trainer and some free weights.

This hotel is advertised as pet friendly. After Paying full price for the room. The hotel has you sign a pet policy form that states will charge you for damages your pet makes. Even if your pet doesn’t damage the room in anyway you will be charged a $75 fee. When checking out the next day, I was told the $75 would be refunded in three days. Was never refunded.

Good overall, only complaint would be that the cleaning service has to be requested and they didn't mention it. Other than that, pretty good. Breakfast isn't worldclass but it does the job.

I want to tell anyone in the Vacaville area that this is the best hotel I have ever stayed at in my life and I am in my 70s. The accommodations are excellent, the staff is over the moon, the rooms are reasonably priced and offer amenities that most hotels do not offer. This is the second three day stay at this particular hotel, and if all hotels were built like this one this world would be a better place. I like this hotel so much that I am going to write the corporate office a letter of combination telling them. What a fantastic stay I have had at this Hyatt place hotel on Orange Avenue in Vacaville. It is the best hotel and everything is modern and there’s nothing antiquated about it. I’m just absolutely ecstatic that every time I visit my nephew I have the opportunity to stay at this wonderful hotel.

I've stayed here several times of the past 6 months. Customer service is 10 out of 10!! The breakfast is always hot and fresh, and the rooms always clean. Its our go to when staying in the Vacaville area. The location is great, near shopping and lots of eateries!

The hotel is very clean with great rooms and as a bonus with a great breakfast included. Staff is very friendly and accomodating and as a loyal member it's nice to be recognized and welcomed. Highly recommend.

I'd like to say I stayed here, but the pet fee is $100/night. When the rooms are $100-$130 per night, charging an additional $100 per night just to accommodate a dog is ridiculous. Stay somewhere else, even an hour away in Willows if you have a pet simply for the value.